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The Supplier Performance and Recovery Kit HandbookChapter 17 of 18

Quick reference

When this happensDo thisWith
You need a new source, site or kind of workWrite the work as it will appear on the PO; assess on site where the risk is; approve the scope you assessedC01, C16, C09
A supplier is approved, or its status changesUpdate the list; tell purchasing and receiving the same day; check the next receiptC03
The quarter endsScore every supplier; send each its line; review the Summary; plan business reviewsC04, C05
A supplier lot is rejected and needs a cause removedIssue a SCAR with stage dates; review each stage as it arrivesB01, C08
A stage is late, or a root cause is weakSend it back with the reason; escalate on the agreed ruleC08, C10
An effectiveness check failsReopen the same SCAR; review the approval statusC08, C03
A supplier is Yellow twice, or Red once on one measureAgree an improvement plan on the weak measureC11
A repeat, escape or traceability failureConditions or probation; raise receiving; look back at lots receivedC03, C02
A needed supplier fails on several frontsRecovery plan: baseline, exit criteria and consequences signed before day 0; weekly figures; gates at 30, 60, 90C12
A sole source turns High riskContinuity review; start a second source quietlyC13, C15, C01
A supplier tells you of a change, or you find oneRecord it; decide; tell your customer where neededC14
A certificate renews within 60 daysAsk for the renewal now; check the databaseC03
Every yearSub-tier survey; surveillance and audit plan; continuity and concentration reviewC16, C06, C07, C13, C15
Management reviewBase on-time, rejects, Red suppliers, SCARs, overdue evaluations, sole sourcesSummary tabs, F03

Five rules we would keep if we kept nothing else: approve a scope, not a company; read every certificate against the purchase order; date every SCAR stage and reopen what comes back; tell receiving the day a status changes; agree a recovery plan's ending before its beginning.

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A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.

Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.

Aegis Insights are our own guidance, labeled wherever they appear: how we approach this work, not a requirement of any standard or customer.