Resource Library/Supplier Quality and Supply Chain/Supplier Corrective Action Register
Supplier Corrective Action Register
Track every corrective action you request from a supplier through containment, root cause, plan, implementation and an effectiveness check, with a due date on each stage and a register that shows what is late, what was sent back and what came back.
- Excel
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
Supplier corrective actions are where supplier quality time disappears. The request goes out, the answer comes back weeks later with 'operator retrained', it gets accepted because chasing is exhausting, and three months later the same defect arrives under a new number. Most logs record only the issue date and a closing date, so nobody can see which stage is stuck, which suppliers have their root causes sent back, or which closed actions failed later. This register tracks each SCAR stage by stage with its own due and accepted dates, reopens an action whose effectiveness check fails instead of opening a new one, and links each SCAR to the supplier's approval status and scorecard.
Who uses it
Supplier quality engineers, who issue and follow SCARs; quality managers, who review the register and decide escalations; buyers, who need to know which suppliers are under corrective action.
When
Whenever you ask a supplier for a corrective action (with the request itself on the CAR template, AQL-B01); review weekly; summarize monthly for the scorecard and quarterly for management review.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Supplier Performance and Recovery Kit, CAPA Command Kit. Clause references: 8.4.1, 8.4.2, 8.7, 10.2 (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- The kit at a glanceThe Supplier Performance and Recovery Kit Handbook, chapter 2
- The supplier control workflowThe Supplier Performance and Recovery Kit Handbook, chapter 3
- Measuring performanceThe Supplier Performance and Recovery Kit Handbook, chapter 9
- When something goes wrongThe Supplier Performance and Recovery Kit Handbook, chapter 10
- Running the systemThe Supplier Performance and Recovery Kit Handbook, chapter 13
- Setting it up in thirty daysThe Supplier Performance and Recovery Kit Handbook, chapter 14
Related resources
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Template
Corrective Action Request (CAR) Template
The request a quality team sends to a supplier or an internal department: the nonconformance stated so it can't be argued with, a due date for every stage, and a decision on each answer with the reason.
Word · PDFFree download -
Workbook
Approved Supplier List Register
Keep one controlled list of who you may buy from, for exactly what, on what conditions, with the certificate and evaluation dates watched for you and every status change passed on to purchasing and receiving.
Excel · PDFFree download -
Workbook
Supplier Performance Scorecard
Score every supplier each period on delivery, quality, responsiveness and documentation, with plain counts and weights you control, see who is slipping, and decide what to do about it.
Excel · PDFFree by email -
Workbook
Supplier Risk Escalation Matrix
Six escalation levels with written triggers, actions, exit criteria and time limits; a trigger screen that applies your rules the same way to every supplier; and a register of every case and every change of level.
Excel · PDFFree download -
Template
Supplier Performance Improvement Plan
The written agreement with a supplier that is falling short: the gap in numbers, the causes, the actions with owners and dates, the milestones, what you will provide, the exit criteria and the consequences, signed by both sides and reviewed to closure.
Word · PDFFree download -
Workbook
Supplier Recovery Plan and 30/60/90-Day Planner
Turn a failing supplier you still need into a written plan with both sides' commitments, exit criteria and consequences agreed up front, weekly figures, an action plan by phase, and a decision at day 30, 60 and 90.
Excel · PDFFree by email
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.