Resource Library/Supplier Quality and Supply Chain/Supplier Recovery Plan and 30/60/90-Day Planner
Supplier Recovery Plan and 30/60/90-Day Planner
Turn a failing supplier you still need into a written plan with both sides' commitments, exit criteria and consequences agreed up front, weekly figures, an action plan by phase, and a decision at day 30, 60 and 90.
- Excel
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
When a supplier you depend on starts failing on delivery and quality at once, the usual response is a flurry: expedite calls, a corrective action request, a stern letter, a visit. Nobody writes down what 'recovered' means, so the pressure stops after one good week and the problems return. The supplier hears a different demand from purchasing, quality and operations, and never hears what happens if it doesn't improve. This planner puts the recovery in one record: the baseline, exit criteria and consequences agreed before day 0, what each side commits to, an action plan by phase and workstream, the same figures every week, and a decision at each gate measured against what was agreed.
Who uses it
Supplier quality engineers and supplier development leads, who run the plan; operations and plant managers, who sponsor it; buyers and planners, who carry our side of it.
When
When a supplier you need is Red on the scorecard for more than one period, fails a corrective action, has a repeat problem or an escape, or warns of a capacity or financial problem, and a single corrective action won't fix it.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Supplier Performance and Recovery Kit. Clause references: 8.4.1, 8.4.2, 10.2 (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- The kit at a glanceThe Supplier Performance and Recovery Kit Handbook, chapter 2
- The supplier control workflowThe Supplier Performance and Recovery Kit Handbook, chapter 3
- When something goes wrongThe Supplier Performance and Recovery Kit Handbook, chapter 10
- Bringing a supplier back: recoveryThe Supplier Performance and Recovery Kit Handbook, chapter 11
- Running the systemThe Supplier Performance and Recovery Kit Handbook, chapter 13
- Setting it up in thirty daysThe Supplier Performance and Recovery Kit Handbook, chapter 14
Related resources
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Workbook
Supplier Performance Scorecard
Score every supplier each period on delivery, quality, responsiveness and documentation, with plain counts and weights you control, see who is slipping, and decide what to do about it.
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Supplier Corrective Action Register
Track every corrective action you request from a supplier through containment, root cause, plan, implementation and an effectiveness check, with a due date on each stage and a register that shows what is late, what was sent back and what came back.
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Supplier Risk Escalation Matrix
Six escalation levels with written triggers, actions, exit criteria and time limits; a trigger screen that applies your rules the same way to every supplier; and a register of every case and every change of level.
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Template
Supplier Performance Improvement Plan
The written agreement with a supplier that is falling short: the gap in numbers, the causes, the actions with owners and dates, the milestones, what you will provide, the exit criteria and the consequences, signed by both sides and reviewed to closure.
Word · PDFFree download -
Workbook
Approved Supplier List Register
Keep one controlled list of who you may buy from, for exactly what, on what conditions, with the certificate and evaluation dates watched for you and every status change passed on to purchasing and receiving.
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Deck
Supplier Quarterly Business Review Template
A short, two-way review with a supplier's management each quarter: the scorecard and its trend, quality and delivery, what they need from you, what is coming, and actions with owners on both sides.
PowerPoint · PDFFree by email
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.