Resource Library/Supplier Quality and Supply Chain/Supplier Performance Improvement Plan
Supplier Performance Improvement Plan
The written agreement with a supplier that is falling short: the gap in numbers, the causes, the actions with owners and dates, the milestones, what you will provide, the exit criteria and the consequences, signed by both sides and reviewed to closure.
- Word
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
When a supplier's delivery or quality slips, most shops send a stern email, ask for 'a plan', and get back a page of good intentions with no dates. Nobody agreed what 'better' means, so the plan cannot fail and cannot succeed; months later the supplier is still late and the conversation starts again. This template turns the conversation into an agreement: the gap stated in numbers both sides accept, the causes found by the supplier, actions with owners and dates, monthly milestones that show whether the plan is working, what you will do to help, the exit criteria, and what happens if the plan is missed. Both sides sign it, and every review is recorded on it until it closes.
Who uses it
Supplier quality engineers who write and run the plan, with the supplier's senior manager who owns it, and your purchasing lead.
When
When a supplier reaches Level 2 on your escalation matrix (AQL-C10), or whenever performance has been below target long enough that a corrective action request alone will not fix it. For a supplier in deep trouble, use the 30/60/90-day recovery planner (AQL-C12) alongside it.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Supplier Performance and Recovery Kit. Clause references: 8.4.1, 8.4.2, 10.2 (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- The kit at a glanceThe Supplier Performance and Recovery Kit Handbook, chapter 2
- The supplier control workflowThe Supplier Performance and Recovery Kit Handbook, chapter 3
- When something goes wrongThe Supplier Performance and Recovery Kit Handbook, chapter 10
- Setting it up in thirty daysThe Supplier Performance and Recovery Kit Handbook, chapter 14
- Quick referenceThe Supplier Performance and Recovery Kit Handbook, chapter 17
- Where the kit touches AS9100DThe Supplier Performance and Recovery Kit Handbook, chapter 18
Related resources
-
Workbook
Supplier Performance Scorecard
Score every supplier each period on delivery, quality, responsiveness and documentation, with plain counts and weights you control, see who is slipping, and decide what to do about it.
Excel · PDFFree by email -
Workbook
Supplier Corrective Action Register
Track every corrective action you request from a supplier through containment, root cause, plan, implementation and an effectiveness check, with a due date on each stage and a register that shows what is late, what was sent back and what came back.
Excel · PDFFree by email -
Workbook
Supplier Risk Escalation Matrix
Six escalation levels with written triggers, actions, exit criteria and time limits; a trigger screen that applies your rules the same way to every supplier; and a register of every case and every change of level.
Excel · PDFFree download -
Workbook
Supplier Recovery Plan and 30/60/90-Day Planner
Turn a failing supplier you still need into a written plan with both sides' commitments, exit criteria and consequences agreed up front, weekly figures, an action plan by phase, and a decision at day 30, 60 and 90.
Excel · PDFFree by email -
Deck
Supplier Quarterly Business Review Template
A short, two-way review with a supplier's management each quarter: the scorecard and its trend, quality and delivery, what they need from you, what is coming, and actions with owners on both sides.
PowerPoint · PDFFree by email -
Template
Corrective Action Request (CAR) Template
The request a quality team sends to a supplier or an internal department: the nonconformance stated so it can't be argued with, a due date for every stage, and a decision on each answer with the reason.
Word · PDFFree download
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.