A recovery plan is for a supplier you need that is failing on more than one front: delivery and quality together, or a corrective action that keeps failing. If you could move the work next month, move it. If you can't (a sole source, a special process, a customer-approved source), the Supplier Recovery Plan and 30/60/90-Day Planner (AQL-C12) turns the flurry of calls into one written plan.
Before day 0
- Agree the baseline in figures both sides accept: on-time delivery, rejects, past-due lines, quoted lead time.
- Write the exit criteria: the on-time level to hold for a number of consecutive weeks, and the quality result over the last weeks of the plan. Step the phase targets up to them.
- Name a sponsor on each side who can make commercial decisions, and a lead who runs the plan week to week.
- Write what each side commits to. Our side belongs in the plan: forecasts, stable releases, quick answers, sometimes a share of the cost of tooling or racks.
- Write, and get signed, what happens at day 90 if the criteria are not met.
Thirty days at a time
| Phase | For | Signs it is working |
|---|---|---|
| Days 1-30: stabilize | Protecting your customer; a recovery date for every late line; added capacity | Past-due lines fall every week; no new escapes |
| Days 31-60: fix | Removing the causes: corrective actions, people trained, capacity added | On-time near the phase target; actions on time |
| Days 61-90: sustain | Showing it holds without overtime and heroics | The exit level held four weeks running; quality holds |
| Day 90 gate | Deciding on the criteria agreed at the start | A decision both sides expected |
Track the same figures every week on the Weekly tracker, send the line before a 30-minute call, and work the Action plan by phase and workstream. At each gate, both sponsors read the Gate summary and decide: continue, continue with added actions, escalate, or exit early. At day 90 the choices are exit, extend with a revised plan, restrict and move work, or disqualify.
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A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.
Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.
Aegis Insights are our own guidance, labeled wherever they appear: how we approach this work, not a requirement of any standard or customer.