Resource Library/Supplier Quality and Supply Chain/Supplier Risk Escalation Matrix
Supplier Risk Escalation Matrix
Six escalation levels with written triggers, actions, exit criteria and time limits; a trigger screen that applies your rules the same way to every supplier; and a register of every case and every change of level.
- Excel
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
Supplier escalation in most shops depends on who is angriest that week. One supplier with three rejected lots gets a phone call; another gets put on probation. Probation has no exit criteria, so it lasts for years. Corrective action requests pile up with no next step when they fail, and the supplier finds out its status from a buyer's email. This matrix writes the rules down once: six levels, what triggers each, what each level does and asks, how a supplier earns its way back, and how long it can stay at a level before a decision is forced. A trigger screen applies the rules the same way to every supplier, and the registers show every open case and every decision.
Who uses it
Supplier quality managers and engineers, purchasing managers, and the operations leader who sponsors escalations at Level 3 and above.
When
Set the levels and triggers once and put them in your purchasing procedure. Screen a supplier at every review and after every rejection, escape or late corrective action. Review the register weekly.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Supplier Performance and Recovery Kit. Clause references: 8.4.1, 8.4.2, 10.2 (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- The kit at a glanceThe Supplier Performance and Recovery Kit Handbook, chapter 2
- The supplier control workflowThe Supplier Performance and Recovery Kit Handbook, chapter 3
- Rating risk and setting the level of controlThe Supplier Performance and Recovery Kit Handbook, chapter 6
- When something goes wrongThe Supplier Performance and Recovery Kit Handbook, chapter 10
- Running the systemThe Supplier Performance and Recovery Kit Handbook, chapter 13
- Setting it up in thirty daysThe Supplier Performance and Recovery Kit Handbook, chapter 14
Related resources
-
Workbook
Supplier Performance Scorecard
Score every supplier each period on delivery, quality, responsiveness and documentation, with plain counts and weights you control, see who is slipping, and decide what to do about it.
Excel · PDFFree by email -
Workbook
Supplier Surveillance Planning Matrix
Set the type and extent of oversight for every supplier from its risk and performance, plan the year's audits, source inspections and reviews, and track what was done and what it changed.
Excel · PDFFree download -
Workbook
Supplier Corrective Action Register
Track every corrective action you request from a supplier through containment, root cause, plan, implementation and an effectiveness check, with a due date on each stage and a register that shows what is late, what was sent back and what came back.
Excel · PDFFree by email -
Template
Supplier Performance Improvement Plan
The written agreement with a supplier that is falling short: the gap in numbers, the causes, the actions with owners and dates, the milestones, what you will provide, the exit criteria and the consequences, signed by both sides and reviewed to closure.
Word · PDFFree download -
Workbook
Supplier Recovery Plan and 30/60/90-Day Planner
Turn a failing supplier you still need into a written plan with both sides' commitments, exit criteria and consequences agreed up front, weekly figures, an action plan by phase, and a decision at day 30, 60 and 90.
Excel · PDFFree by email -
Guide
CAPA Escalation Criteria and Owner Accountability Guide
When a corrective action moves up, to whom, and what the escalation asks for; who owns each part of a corrective action; and a meeting rhythm that keeps actions moving without a chase.
Word · PDFFree download
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.