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The Management Review Kit HandbookChapter 7 of 23

The inputs, one by one

AS9100D clause 9.3.2 lists what the review must consider; your standard names an owner for each. Read your own copy of the standard for the requirement. In practice, these are the inputs, what to bring for each, and the decision each one most often leads to:

InputWhat to bringA good headline sounds likeDecisions it often leads to
Status of previous actionsThe register Summary and every open line (F06)3 of 5 due were done on time; two past due, one re-dated twiceRe-date with a reason, escalate, or cancel
Changes in internal and external issuesChanges logged since the last review (F03 Context changes)Customer requirements revised; a key person left; the only anodizer at capacityAccept into contract review; add a risk; fund a fix
Customer satisfaction and feedbackThe customer's own scorecard, complaints, returnsRating 94 percent against 95, recovering after an escapeA recovery plan and who sends it
Quality objectivesEach objective, four quarters (F10)1 of 4 met; delivery, escapes and scrap shortAdd, change or resource an objective
Process performance and measurementCapability, SPC reactions, calibration recall88 percent of key characteristics capable; recall clearCapability work; often none needed
Product conformity and nonconformitiesYield, NCRs, scrap and rework cost, escapes (F08, F09)Yield back on target; 12 of 31 NCRs from 2nd-shift setupsA resource or process change on the top cause
Corrective actionOpen, past due, shown effective (B09)14 open, 2 past due; 80 percent shown effectiveNew owners or dates; escalation
Audit resultsProgram status; internal, registrar and customer findingsOn plan; one repeat findingA change to how findings are closed
External providersScorecard, escalations, open requestsSupplier delivery 86.9 percent; one supplier drives most of itA second source; an escalation
On-time deliveryDelivery to promise date and the causes of late lines93.6 percent; 45 percent of late lines from supplier delaysUsually covered by the supplier and resource decisions
Adequacy of resourcesStaffing, overtime, maintenance, training, each need with a cost4 open positions; overtime 11 percent of hoursApprove a hire, a contractor, a shift pattern
Actions on risks and opportunitiesRegister changes; actions done and effective (F13)4 high risks; one rated too lowRegister changes; new risk actions
Opportunities for improvementIdeas, savings, two or three named opportunitiesBest quarter of the year for ideasChoose which opportunities to pursue

The annual review also covers the quality policy and whether it still fits, the scope of the quality system, the coming year's objectives and resources, and any review items your customers require.

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A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.

Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.

Aegis Insights are our own guidance, labeled wherever they appear: how we approach this work, not a requirement of any standard or customer.