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Workbook · AQL-F10

Quality Objectives and KPI Register

Every quality objective with its measure, target, owner, resources, action plan and quarterly results; every KPI defined once with its source and where it is reviewed; and a summary that shows what is off track and what has no plan.

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Page 1 of the Quality Objectives and KPI Register

Page 1 of the PDF. Every resource includes a fully worked example.

Part of the Quality Performance Kit4 of 9← NCR Trend Analysis SpreadsheetCost of Poor Quality Worksheet →

The problem it solves

Quality objectives in small shops tend to fail in one of three ways. They are slogans with no number ('improve customer satisfaction'); they are numbers with no plan, set in January and read again in December; or there are so many that none gets resources. KPIs drift the same way: the same measure is counted two ways by two people, and nobody knows which ones management actually reviews. This register holds both. Each objective carries what planning it needs (what will be done, resources, who, when, how results are evaluated, who it was communicated to), its quarterly results against target and the actions behind it; each KPI is defined once, with its owner, source and the meeting where it is read.

Who uses it

Quality directors and managers who set and report the quality objectives, with the general manager who approves them and the owners who deliver them.

When

Set the objectives at the annual management review; enter results each quarter; review the action plans at the monthly quality meeting; review objectives at every management review.

Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Quality Performance Kit, Management Review Kit. Clause references: 6.2, 6.2.1, 6.2.2 (with 5.2, 9.1.1, 9.3.2) (numbers only; use your own licensed copy of the standard).

Aegis Insights inside. Wherever this resource gives our own guidance, it is labeled Aegis Insights, so you always know what is our experience and what a standard or your customer requires.

A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.

How to put it to work

Chapters of our free guides that use this tool.

  1. The kit and how its tools connectThe Management Review Kit Handbook, chapter 2
  2. The kit and how its tools connectThe Quality Performance Kit Handbook, chapter 2
  3. The inputs, one by oneThe Management Review Kit Handbook, chapter 7
  4. The monthly quality performance cycleThe Quality Performance Kit Handbook, chapter 3
  5. Building the data packThe Management Review Kit Handbook, chapter 8
  6. Who does whatThe Quality Performance Kit Handbook, chapter 4

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Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.

These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.