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Aegis Quality Kit · 6 tools and the handbook

Workforce Competence Kit

Show competence, not attendance: the matrix, operator authorization, retraining done right and training that is checked for effect.

Get it freeThe Word and fillable PDF versions, sent to your work email.Read the handbook online

Start with the handbook: it sets out the workflow, who does what, the weekly rhythm, a 30-day setup plan and one worked example that runs through every tool below.

Page 1 of The Workforce Competence Kit Handbook

The kit, step by step

Each tool is free on its own page, with its own worked example from the same story.

  1. 1
    Workbook · AQL-G01

    Training and Competence Matrix

    Who can do what, at what level, on which shift: twenty skills against your people on a five-level scale, with coverage counted for every skill, single points of failure flagged, and a training plan that closes the gaps.

  2. 2
    Workbook · AQL-G02

    Operator Qualification and Authorization Record

    The evidence behind every stamp, release and signature: a qualification record for each person and task, a register that shows which authorizations are current, due, lapsed or expired, and a stamp log that keeps every stamp traceable to one person.

  3. 3
    Template · AQL-G03

    Retraining After a Quality Failure Record

    Decide whether retraining is the right response to a quality failure before anyone is retrained, tie it to the corrective action that changes the job, and prove the training worked on the job. Retraining here supports a corrective action; it never stands in for one.

  4. 4
    Workbook · AQL-G04

    Training Effectiveness Evaluation

    Show that training changed what happens on the job: set the change before the training, evaluate it on the job and in the results after a set window, and keep every training's evaluation on one register with what happens when it did not work.

  5. 5
    Checklist · AQL-G05

    Quality Awareness Briefing Checklist

    A short, practical briefing a supervisor can give at the start of a shift: what the area makes and who flies it, how each person's work affects conformity and safety, what to do when something is wrong, and a check afterward that the message landed.

  6. 6
    Workbook · AQL-H06

    Transition Training Needs Assessment

    Who needs to know or do what because of the IA9100 draft changes, how deep, by what method and when, with the hours it takes and a record of the transition topics for each person.

Read the handbook online

All 26 chapters are free to read on the site. Start with the overview.

  1. 1Why workforce competence systems fail
  2. 2What is in the kit
  3. 3The competence system
  4. 4Who does what
  5. 5Defining the skills
  6. 6Levels and assessment
  7. 7Inspection and measurement competence
  8. 8Coverage and shifts
  9. 9Authorizations and stamps
  10. 10Training that changes the work
  11. 11Writing a job breakdown for on-the-job training
  12. 12Evaluating training
  13. 13After a quality failure: the retraining gate
  14. 14Awareness
  15. 15New hires, transfers, contractors and temporary staff
  16. 16Succession and knowledge capture
  17. 17External providers
  18. 18What an auditor will ask, and where the answer is
  19. 19Hard situations, and how we handle them
  20. 20Running the system
  21. 21Setting it up in thirty days
  22. 22For your general manager: one page
  23. 23Worked example: second shift at Meridian, August to October 2026
  24. 24Quick reference for supervisors: one page
  25. 25The kit at a glance
  26. 26Where the kit touches AS9100D

The problem it solves

In most small aerospace shops, competence lives in the supervisor's head and the training file lives in HR. The two drift apart. A skilled setter leaves and second shift discovers that nobody else can set up the 5-axis mill. Stamps are issued on someone's word and never revisited. Every escape that involved a person ends with 'operator retrained', and the same error returns on another shift. Awareness is a signature on the quality policy. An auditor asks how the competence of the person at the machine was determined, and the answer is a sign-in sheet. This handbook is the operating manual for the Workforce Competence Kit: one system that starts from the product, records competence on evidence, counts coverage by shift, authorizes on demonstration, trains for change, evaluates on the job, and treats retraining as support for a corrective action, never a substitute for one.

Who uses it

Quality managers, production and operations managers, supervisors, trainers and HR, with the general manager who decides resources.

When

When competence records do not match who actually does the work; when a key person leaves; after escapes closed with 'retrained'; when a new program or customer arrives; or a quarter before a surveillance or customer audit.

Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.

These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.