Some knowledge sits with one person: how Mill 7 really needs to be proved out, which customer wants what on a certificate, how a difficult part is fixtured. When that person leaves or retires, the knowledge goes with them unless it was captured and passed on in time. Keep a short key-person list next to the matrix and review it with the coverage.
| Key person | Skills held alone or nearly | Risk of loss | Successor and plan | Knowledge captured |
|---|---|---|---|---|
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Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.
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