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The Workforce Competence Kit HandbookChapter 10 of 26

Training that changes the work

Most training in small shops is on the job, and it works when it is structured. The four steps that have stood the test of time are simple: explain the task and why each step matters; demonstrate it; let the trainee do it with the trainer watching and correcting; then let them do it alone with the work checked, until they are assessed.

DoWhy
Train against the current document and revision, and record whichSo training stays tied to the method in use, and a revision triggers retraining
Pick trainers at level 4, and give them timeA good operator rushed between jobs is not a trainer
Train on real parts, at the real machineClassroom knowledge rarely survives the first difficult setup
Explain the why: what the feature does, where the part goesPeople hold onto steps they understand
Set the target level and date on the training planTraining without a target never finishes
Train everyone on a changed method, on every shiftThe method changes for everyone, not just for whoever was there when it failed

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Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.

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