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The Workforce Competence Kit HandbookChapter 4 of 26

Who does what

RoleOwnsDoesDecides
Quality managerThe competence systemKeeps the skills list, the matrix and the registers honest; runs the monthly review; reports to management reviewAuthorizations, with the process owner; whether retraining belongs in a corrective action
Production managerCoveragePlans shifts and training around coverage; releases people for trainingWho trains when; staffing by shift
Supervisors and leadsTheir people's levelsKeep the matrix current; give briefings; watch work; raise gapsDay-to-day assignment within each person's level
TrainersTeaching a skillExplain, demonstrate, coach; record the trainingWhen a trainee is ready to be assessed
AssessorsJudging competenceWatch the work or check it against the standard; record the resultThe level reached
HRRecords, hiring and onboardingKeeps training records with the matrix; builds the onboarding pathHiring and employment matters
General managerResourcesReviews coverage monthly; decides hiring, contract cover and training spendResources

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A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.

Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.

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