Resource Library/Workforce Competence/Retraining After a Quality Failure Record
Retraining After a Quality Failure Record
Decide whether retraining is the right response to a quality failure before anyone is retrained, tie it to the corrective action that changes the job, and prove the training worked on the job. Retraining here supports a corrective action; it never stands in for one.
- Word
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
'Operator retrained' is the most common corrective action in aerospace manufacturing and one of the least effective. It appears when the investigation stops at the person who was there. The condition that made the error possible, an instruction with a gap, a file structure that offers the wrong program, a check that cannot catch the mistake, stays exactly as it was, and the same error comes back on another shift with another person. Customers and auditors know the pattern and send such responses back. This record puts a gate in front of retraining: it asks whether the failure really was a gap in knowledge or skill, sends anything else back to the corrective action, and when training is right, links it to the system change, trains everyone who does the task, and checks on the job that it worked.
Who uses it
Supervisors and quality engineers who respond to a nonconformance involving people, and the corrective action owner.
When
Whenever retraining is proposed after a nonconformance, an escape, an audit finding or a near miss, and before the training happens.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Workforce Competence Kit, CAPA Command Kit. Clause references: 7.2, 10.2.1 (with 7.3, 8.5.1) (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- What is in the kitThe Workforce Competence Kit Handbook, chapter 2
- The competence systemThe Workforce Competence Kit Handbook, chapter 3
- After a quality failure: the retraining gateThe Workforce Competence Kit Handbook, chapter 13
- What an auditor will ask, and where the answer isThe Workforce Competence Kit Handbook, chapter 18
- Running the systemThe Workforce Competence Kit Handbook, chapter 20
- Setting it up in thirty daysThe Workforce Competence Kit Handbook, chapter 21
Related resources
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Workbook
Training and Competence Matrix
Who can do what, at what level, on which shift: twenty skills against your people on a five-level scale, with coverage counted for every skill, single points of failure flagged, and a training plan that closes the gaps.
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Workbook
Operator Qualification and Authorization Record
The evidence behind every stamp, release and signature: a qualification record for each person and task, a register that shows which authorizations are current, due, lapsed or expired, and a stamp log that keeps every stamp traceable to one person.
Excel · PDFFree download -
Workbook
Training Effectiveness Evaluation
Show that training changed what happens on the job: set the change before the training, evaluate it on the job and in the results after a set window, and keep every training's evaluation on one register with what happens when it did not work.
Excel · PDFFree download -
Worksheet
CAPA Effectiveness Verification Worksheet
Prove a corrective action worked, not just that it was done: separate containment, correction and corrective action, set a measurable criterion before the action goes in, and hold the record open until the evidence is in.
Excel · PDFFree by email -
Template
Five Whys Investigation Template
A why chain where every answer carries the evidence behind it, a stop test that tells you when you have reached a cause you can change, and a second chain for why the problem got out.
Word · PDFFree download -
Workbook
8D Problem-Solving Workbook
One tab per discipline, D0 to D8, rolled up to a status page: an is / is-not table, containment that is verified, root and escape causes confirmed with data, an effectiveness criterion set before the actions go in, and prevention carried to similar processes.
Excel · PDFFree by email
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.