The rhythm

The monthly quality meeting agenda

1. Summary counts: on target, watch, off target, getting worse (5 minutes).
2. Off-target lines, worst first: what moved it, signal or noise, owner and action (20 minutes).
3. The NCR trend and the top cause; this month's corrective action (10 minutes).
4. Objectives: each one's latest result and overdue actions (10 minutes).
5. CAPA health and readiness: overdue, stuck, effectiveness checks due (10 minutes).
6. Decisions and read-back: every action, owner and date read aloud (5 minutes).

Before the meeting: the quality manager's checklist

• Every count for the month is in, and the record checks on the dashboard and the NCR data are clear.9.1.1
• Definitions are unchanged since last month, or the change is noted on the KPI register.9.1.1
• Every off-target and getting-worse line has a one- or two-sentence comment: what moved it, signal or noise, what is being done.9.1.3
• The NCR trend has been read for signals, and the cause Pareto's top line is known.9.1.3
• Each objective's latest result is entered and its overdue actions are listed.6.2
• The CAPA aging dashboard and the readiness front page have been read this week.10.2
• Any customer scorecard published this month is entered and reconciled.9.1.2
• Decisions needed from the general manager are written as approve, choose or date.

Answer each: Yes / No, with your notes and evidence. The Word and fillable PDF handbook have the check boxes.

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