| The Quality Performance Kit on one page | |
|---|---|
| Cycle | Days 1 to 3 counts in; day 4 read and explain; day 5 meeting; quarterly to management review |
| Measures | About 12 headline measures, each defined once on the KPI register (F10), owned outside quality where the work is |
| Collect | Counts, never percentages. Clear the record checks before reading |
| Status | On the last 3 months; the latest month beside it as the warning |
| Signal | A month above the upper limit, or 8 in a row above the center line (F09). Otherwise, noise |
| Stratify | Split every total by shift, supplier, operation and part before concluding |
| Act | One owner and one action per off-target line; one corrective action a month on the top cause |
| Cost | Four categories; actuals first, estimates marked; one improvement case at a time (F11) |
| Objectives | 3 to 6 a year, each with resources, an owner and actions; results each quarter (F10) |
| Targets | Set from the customer, the objective, the baseline or zero; changed only at management review |
| Escalate | Money: improvement case (F11). Executives or a customer: recovery report (F12) |
| Weekly | CAPA review (B09) and readiness front page (A03), 30 minutes each |
| Never | Average percentages; chase a single bad month; roll measures into a score; move targets mid-year |
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Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.
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