Resource Library/Quality Leadership, Metrics and Management Review/Executive Quality Recovery Report
Executive Quality Recovery Report
Eight slides that tell executives, yours or a customer's, where a quality recovery stands: what happened, how the customer is protected, the cause, the plan, the evidence it is working, the risks and the decisions needed.
- PowerPoint
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
When quality goes wrong in a way executives notice (an escape, a falling customer scorecard, a supplier on probation, a customer's corrective action request) the quality team is asked for updates every week and answers with whatever it has: an 8D, a spreadsheet, a long email. Executives can't tell whether the customer is protected, whether the cause is really known, or whether the recovery is on track, and the customer's executives get a different story from each conversation. This deck gives the recovery one shape, the same every time it is reported: eight slides from what happened to what we need, with the evidence on the slide and the criteria for calling the recovery done agreed in advance.
Who uses it
Quality directors and managers reporting a recovery to their own executives or to a customer's; supplier quality leaders reporting on a supplier's recovery.
When
From the first week after a significant escape, a scorecard drop, a probation or a customer corrective action request; then at a fixed interval, usually monthly, until the agreed closure criteria are met.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Part of: Quality Performance Kit, Supplier Performance and Recovery Kit. Clause references: 9.3 (with 8.7, 10.2, 9.1.2, 9.1.3) (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- Worked example: one review at Meridian, through the whole kitThe Management Review Kit Handbook, chapter 18
- The kit and how its tools connectThe Quality Performance Kit Handbook, chapter 2
- The monthly quality performance cycleThe Quality Performance Kit Handbook, chapter 3
- Reporting upThe Quality Performance Kit Handbook, chapter 13
- The rhythmThe Quality Performance Kit Handbook, chapter 14
- Worked example: one month at Meridian, through the whole kitThe Quality Performance Kit Handbook, chapter 16
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Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.