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The Quality Performance Kit HandbookChapter 3 of 20

The monthly quality performance cycle

Every month moves through the same steps, in the same week. The shaded boxes are checks: Yes continues down, No goes to the note on the right.

  1. Working days 1 to 3: each measure owner pulls the month's counts from the source record and enters them on the dashboard's Monthly data (F08) and the NCR data (F09).
  2. Decision: Does every line pass the record check, with definitions unchanged? If yes, continue to the next step.
    No:Fix the data first. A month entered out of order or a part larger than its whole makes every three-month figure wrong.
  3. Working day 4: the quality manager reads the scorecard, the NCR trend and the Paretos, and writes one line of comment against every off-target measure.
  4. Decision: Is any measure off target, getting worse, or showing a signal on the NCR trend? If yes, continue to the next step.
    No:Note it as a steady month. Spend the meeting on objectives and open actions.
  5. Find the cause in the detail: stratify, read the Pareto by cause, cost it (F09, F11).
  6. Working day 5: monthly quality meeting, 60 minutes. One owner and one action per off-target line; objectives and their actions reviewed (F10); CAPA health and readiness (B09, A03).
  7. Decision: Does a problem need money, a customer report or top management? If yes, continue to the next step.
    No:Actions go to the owners, the objectives register and the corrective action log.
  8. Improvement case to the general manager (F11); recovery report to executives or the customer (F12); item for management review.
  9. Each quarter: the scorecard, objectives, trends and costs go into the management review data pack (AQL-F03).
Process flowchart. Shaded boxes are decisions: Yes continues down, No goes to the note. Open the flowchart as an image (as it appears in the handbook).
StepWhenWhoToolsOutput
CollectWorking days 1 to 3Measure ownersF08, F09, F11Counts entered; record check clear
ReadWorking day 4Quality managerF08, F09A comment on every off-target line
ExplainWorking day 4Quality manager, quality engineerF09, F11Cause and cost behind the top problem
DecideWorking day 5Monthly quality meetingF08, F10, B09, A03Owners, actions, dates
EscalateAs neededQuality manager, general managerF11, F12Improvement case; recovery report
ReviewQuarterlyTop managementF03 data packManagement review outputs

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A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.

Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.

Aegis Insights are our own guidance, labeled wherever they appear: how we approach this work, not a requirement of any standard or customer.