| AQL | Tool | Format | Use it when |
|---|---|---|---|
| B14 | Customer Complaint Log and Response Tracker | Excel | Every complaint, from the first call to closure, against the customer's dates |
| B15 | Customer Complaint Response Letter Template | Word, PDF | Every letter to the customer: acknowledgment, containment, response, closure, not substantiated |
| B12 | Quality Escape Investigation Template | Word, PDF | Product reached the customer: timeline, containment, detection point, actions |
| B03 | 8D Problem-Solving Workbook | Excel | Escapes, repeats, safety issues and problems that cross departments, or when the customer asks for an 8D |
| B16 | Customer Scorecard and Escape Tracker | Excel | How each customer rates you, month by month, and every escape with where it got through |
| K01 | The CAPA Command Kit Handbook | Word, PDF | The corrective action behind a complaint |
| B08 | CAPA Effectiveness Verification Worksheet | Excel, PDF | Proving the actions worked before the complaint closes |
| B13 | CAPA Escalation Criteria and Owner Accountability Guide | Word, PDF | A complaint involves safety, a repeat or a line stoppage, or stalls |
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.
Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.
Aegis Insights are our own guidance, labeled wherever they appear: how we approach this work, not a requirement of any standard or customer.