Fill this in and hand it over. It says what changes, what you need, and what they will see.
A record to fill in: what to write in each field
| What is changing | One front door for every complaint; same-day acknowledgment; one owner and one voice per complaint; complaints closed only on evidence; a monthly view of every customer's rating and escapes. |
|---|---|
| Why now | Your own reason: a rating drop, a status change, rejected responses, a recent escape, an upcoming customer audit. |
| What I need from you | Thirty minutes a month for the customer view; the front-door rule announced by you; commercial questions on complaints handled by you or the contract owner. |
| What you will see in 90 days | Every complaint acknowledged the same day; responses on the customers' dates; first-time acceptance tracked; every escape with its detection point and cause. |
| First review date |
The Word and fillable PDF handbook give you this as a form with space to write.
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A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard, and your customers' requirements may add to it.
Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.
Aegis Insights are our own guidance, labeled wherever they appear: how we approach this work, not a requirement of any standard or customer.