| Week | Do | Tools | Done when |
|---|---|---|---|
| 1 | Agree roles and response times with the general manager. Put every open problem and corrective action into one intake log and triage each: corrective action or correction only. | B02, D19 | One list; every line has an owner and a priority |
| 2 | Move open corrective actions onto the verification worksheet; write an effectiveness criterion for each that lacks one. Agree the escalation tiers. | B08, B13 | Every open action has a criterion and a window |
| 3 | Re-verify a sample of actions closed in the last 6 to 12 months; reopen what didn't work. Start the weekly review. | B08, B10 | Sample checked; first two weekly reviews held |
| 4 | Baseline the metrics; link repeats; give the general manager the first monthly view and the one-page summary. | B09, B10 | Baseline agreed; monthly review on the calendar |
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