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AQL-B10 · Corrective Action, Problem Solving and Complaints

Repeat Finding Analysis Register

Link nonconformances, audit findings and complaints that share a failure mode, part family or process, flag the repeats inside a window you set, and see which corrective actions failed to prevent them.

Get it freeThe Excel and fillable PDF versions, sent to your work email.

Free to use, change and copy inside your own organization. Editable Excel, plus a fillable PDF you can complete on screen.

The problem it solves

The same problem comes back under a new number. An audit finding about traveler stamps, closed with retraining, returns at the next year's audit as a new finding; a customer complaint follows an in-house NCR that was only corrected. Each lives in a different log, so nobody connects them, and the corrective action that did not work is never reopened. This register puts every event on one list, suggests the earlier events each one may repeat, and shows, for every confirmed repeat, whether the earlier corrective action failed, was too slow, or was never raised.

Who uses it, and when

Quality managers and engineers who own corrective action and internal audit, and whoever chairs the CAPA review. Add each event when it is logged, review the matches weekly, and take the Summary and Action check to the CAPA review and to management review.

Part of

CAPA Command Kit.

Clause references: 10.2, 10.2.1 (with 9.1.3). Clause numbers only; the standards text is not reproduced, use your own licensed copy.

Aegis Insights inside. Wherever this resource gives our own guidance, it is labeled Aegis Insights, so you always know what is our experience and what a standard or your customer requires.

A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.

Page 1 of the Repeat Finding Analysis Register

Page 1 of the PDF. Every resource includes a worked example.

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These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.