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The CAPA Command Kit HandbookChapter 7 of 15

Planning the corrective action

Not all actions are equally strong. Choose the strongest one that is practical, and say why when you choose a weaker one.

StrengthKind of actionExample
StrongestRemove the cause: change the design, process or materialChange the fixture so the part can only load one way
StrongError-proof: make the error impossible or detect it at onceTool-life counter that stops the machine at the insert-change count
MediumDetect: add or improve a check that catches the defectRaise the in-process check frequency; add the gauge to calibration recall
WeakerProcedure: change the instruction or the methodAdd the change interval to the work instruction
WeakestTrain or remindBrief the shift on the requirement

Before you close the plan, ask where else the same cause could act: other parts, machines, shifts, sites and suppliers. Extend the action there, or write down why it can't apply. Then update the risk records the change touches: the PFMEA, the control plan and the risk register.

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Clause numbers refer to AS9100D (SAE AS9100 Rev D) unless another document is named. The standards' text is not reproduced here: use your own licensed copy.

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