Resource Library/Product Integrity and Aerospace Requirements/Product Safety Reporting and Escalation Matrix
Product Safety Reporting and Escalation Matrix
Decide before the event: for each kind of product safety event, what to stop and hold, who inside is told and by when, who decides, when the customer hears and what goes outside. Then log every real event against those times.
- Excel
- fillable PDF
- Worked example
- Your logo on it
- Aegis Insights
Page 1 of the PDF. Every resource includes a fully worked example.
The problem it solves
When a product safety event happens in a small shop, the first hour decides most of what follows: whether product keeps running, whether the right person hears about it, and whether the customer learns of it from you or from their own receiving inspection. Most plants have no written answer to 'who do I call, and how fast?' beyond the quality manager's mobile number. This workbook writes the answer down by kind of event, names the people and their backups, and logs each real event against the times you set, so you can show an auditor, a customer and yourselves that the escalation works.
Who uses it
Quality leaders who own product safety and the plant manager who signs off the matrix; supervisors, inspectors and engineers who use it on the floor.
When
Write the matrix once with the plant manager, check it against each contract, post the first-hour card, log every event the hour it is found, and review the Summary monthly and at management review.
Free to use, change and copy, in your own organization or with your clients; add your own logo, keep the Aegis credit. Clause references: 8.1.3 (with 7.4, 8.1.4, 8.7.1, 8.2.1) (numbers only; use your own licensed copy of the standard).
A management aid, not certification or a registrar audit. Using it does not by itself show conformity to AS9100D or any other standard.
How to put it to work
Chapters of our free guides that use this tool.
- The kitThe MRB and Nonconformance Kit Handbook, chapter 2
- ContainmentThe MRB and Nonconformance Kit Handbook, chapter 7
- When nonconforming product has already shippedThe MRB and Nonconformance Kit Handbook, chapter 13
- Your nonconforming product procedure: what it should sayThe MRB and Nonconformance Kit Handbook, chapter 19
- The findings we see most, and the fixThe MRB and Nonconformance Kit Handbook, chapter 20
- Worked example: October at Meridian AerostructuresThe MRB and Nonconformance Kit Handbook, chapter 21
Related resources
-
Workbook
Product Safety Risk Assessment
List the parts that carry product safety, assess what in your own processes could defeat each safety-relevant characteristic with a plain severity and likelihood rating you control, and record the controls, the actions and who accepted any risk that remains High.
Excel · PDFFree download -
Worksheet
IA9100 Product-Safety Change and Hazard Screen
Ask the product-safety question of every change, link hazards to controls, keep the safety roles trained and every customer's reporting rule in one place.
Excel · PDFFree by email -
Template
Counterfeit Parts Prevention Plan
A written plan you adopt and edit: which parts and materials are at risk, where you may buy them, what your purchase orders flow down, what receiving checks by risk, how traceability is kept, and exactly what happens to a suspect part, from the shelf it goes on to who is told.
Word · PDFFree download -
Template
Quality Escape Investigation Template
For product that reached a customer: the timeline, every suspect part by location, what the customer was told and when, the detection point that failed and why, and actions at both the cause and the escape point.
Word · PDFFree download -
Workbook
Nonconformance Management Log
One line per NCR, from the moment it is found to the moment it is closed: the part, the requirement, where it was found, the disposition and who authorized it, customer approval, cost, the corrective action link and how long it has been open.
Excel · PDFFree by email -
Workbook
MRB Disposition Record and Log
One record per material review board case, from the evaluation to the signatures to the product action, and one log that ages every open case, tracks every customer authorization and flags any use-as-is or repair released without the approvals it needs.
Excel · PDFFree by email
Need more than one resource, or not sure where to start? Book a complimentary 30-minute Aegis Quality Guidance Call. We'll find the tools that fit your situation and a sensible place to start. No sales pressure, no obligation.
These tools help you run the work by hand. When you want the whole picture of your quality system from the records you already keep, that's what the AeroAssure Audit Defense Pack and the IA9100 Transition Gap Analysis do.